Help article
Live & real-time chat integration via external provider
Description:
Integrate an external chat service directly to provide faster support to your users, e.g., for questions or suggestions. This allows for real-time communication at any time of day or night. Simple and free via Chatra.io. Alternatively, integration with SuperChat.de or Chatwoot is also possible.
Usage:
Type of external chat provider – First, select the desired provider: Chatra, SuperChat, or Chatwoot.
Public key for chat access – To ensure the correct chat opens in the app, you must enter the respective key for the selected provider:
- Chatra: Public API Key (e.g., under “General / Preferences” → “Public Key”)
- SuperChat: Integration Key
- Chatwoot: Website Token
Depending on the provider, the saved keys can be used simultaneously in multiple apps as well as on your own website.
Base URL (Chatwoot only) – For Chatwoot, you must also enter the base URL of the Chatwoot server (e.g., https://app.chatwoot.com or your own self-hosted domain).
Start chat only via menu item (Chatra only) – Normally, when a chat is active, an icon to open the chat is usually displayed within the app. It doesn’t matter which menu item you’re currently in. By enabling this toggle, the chat can only be opened by clicking the menu item or via the submenu in the top-right corner of the main menu. This way, it may no longer bother users who rarely use the chat.
Tip:
If the chat menu item in the main menu is distracting, it can be moved or hidden at any time without affecting the functionality. However, removing the feature will disable the chat within the app.