Help article

How do I install the app on a smartphone (e.g. iPhone, Android Samsung and Huawei) and tablet (e.g. iPad)?


The installation, depending on whether it is iPhone or Android devices, differs somewhat in handling. However, all procedures have one thing in common, namely, they adapt to the intuitive behavior of users and their devices. Usually, there is a subtle hint that an installation is possible. By a finger tap on it, the installation must almost always only be confirmed.

Although this functionality is established by the device and browser manufacturers, the procedure can still change and deviate from the way described here.

First and foremost, your users need the address of your app. This can be done via various ways such as QR code, via Facebook posting or even as a search result on Google & Co.

The installation under an iPhone or iPad:

  1. Your users have the address at hand or click on a link that leads to your app.
  2. The browser opens and the app starts directly without download. If the app is already installed, depending on the system directly opens the app in full screen mode.
  3. After a few seconds, a notice with an arrow appears in the lower area.
    IMG_0010.PNG

  4. By clicking on the icon and slightly moving your hand to the left, the "Go to Home Screen" button will appear. Here it is also enough to click.
    IMG_0009.PNG
    Attention!The behavior changes with the upcoming iOS version 13 and no longer requires unnecessary swiping.

  5. At the end, a final confirmation in the top right corner is enough and the installation is complete.

Installation on popular Android smartphones and tablets

  1. Your users have the address at hand or click on a link that leads to your app.
  2. The browser opens and the app launches directly without downloading. If the app is already installed, depending on the system directly opens the app in full screen mode.
  3. After a few seconds appears in the lower area a note for installation.
  4. By clicking on the note and the subsequent confirm, the installation of the app takes place in the background. About the completion of the user is discreetly pointed out.

This is how to install on a desktop PC or Mac.