Loyalty & benefit card - how to reward customer loyalty sustainably

Description:

Build long-term customer loyalty to your products and services. Encourage customers to earn points and reward them with predefined discounts or free products. Loyalty points are stored for each smartphone and customer.

Procedure:

After filling out the fields listed below, the promotion must be explicitly launched.

Description—Optionally, you can provide a detailed description of the promotion. You can also insert images here to enhance the presentation and serve as an incentive.

Number of Points Required / Purchases per Card - This sets the number of points that must be earned. Within the app, these are displayed as filled circles.

What the User Receives After Earning All Points – Specify here, in the form of a short description, what the customer receives after earning all points, e.g., “A free coffee.”

Current four-digit PIN for validation and redemption—To redeem a valid loyalty point, a PIN must be set that the on-site employee must know, since the employee is responsible for validating the point. The customer or app user should not know this PIN, as they could otherwise invalidate the point themselves without authorization. You can change the PIN at any time, even during ongoing promotions.

Enable the card for use

• After activation, the promotion is made available to app users. You can also temporarily pause the promotion through this feature. Customers who have already redeemed at least one point will continue to have access to their remaining points. Other users will simply see a notification when they access the menu item.